I was at Lowes the other day. When the gal rang up my purchase, the cedar 1"x6"s rang up as 1"x8"s so they were about $5 apiece too high. I was buying several of them, so it had to be corrected. One young man ran back and got the "right "product number and so I went through the check writing and ID ritual process. (I have learned that if the people at Lowes enter it as a business check no ID is generally required but usually they forget. Walmart has computers which recognize each person's check so it is never a problem there.) I left the store a bit annoyed by the extra time I had wasted there.
When I started thinking about it, the price I paid still did not seem right, so I looked at the receipt and found they charged me for 1"x6" pine rather than cedar so now they had charged me too litlle. I went back into the store and told the cashier. She informed me that she could do nothing at this point to change it. It was my responsibility to go to the other end of the store, get a refund for the first purchase and then make a new transaction to solve the problem.. In spite of the added inconvenience I did it.
When the final transaction was entered, the guy asked me for my ID again.
I said, "NO"
"What?" came his surprised reply
I told him I already gave my ID to the girl at the other end of the store and if he wanted it he could go get it.
Then he said what I will never forget. "I can not take a check without an ID"
I looked at him and said "This is just plain ludicrous! I came in here and gave you a extra $27 check due to this store's mistakes, which I could have avoided except that I am trying to do the honest thing. Now, here you are telling me you do not trust me enough to accept my check without an ID. I have wasted enough time and I am leaving"
I left shaking my head, thinking of the cashier at Home Depot ,who just last week had looked at a sheet of plywood I was buying and asked "Is that sheetrock?", and wondering how much training these people get before they get put in front of a register???
A week later I was in Lowes again to buy another piece of 1"x6" cedar. You guessed it! It rang up $5 too high which meant nobody had changed the faulty tags. I caught it before the sale was complete and then told the young man at the register to let management know about this. He responded by telling me "You have to go tell one of our managers"
That did it!
"It is not my responsibility to tell your manager! That is YOUR responsibility!! I do not work for Lowes! I do not get a weekly check here. You do! Now, are you going to let your manager know or do I have to?"
His answer? "You do."
So I called for a manager. When I told him the whole story, the manager's face turned red. He assured me at the same time as he informed the cashier that the responsibility for such things belongs to the cashier, not the customer.
The next day I was at the store and out of pure curiosity went to see if the labels had been changed. The labels had all been removed. If I wanted to buy one of those boards today I would have to get the cashier to look up the price in the book, since the board would have no tag. I can almost hear it in my mind right now... "Is this sheetrock?"
It is little wonder to me that so many major companies are closing due to huge financial losses.
The problem with common sense is that it is so uncommon!!!
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TallBlonde1
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Feb 12 @ 4:04PM
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There is no such thing as taking pride in your job anymore or offering good customer service. Companies want to pay people slave wages and they get what they pay for. Sadly the flip side is there are too many people that think just showing up entitles them to that paycheck so they don't have to work to earn it.
I had a similar experience at a Target last year when I was told that the cashier and the person she was training would not bag the $300 of merchandise I had just purchased and that it was my job to do so. I refused and had her call over the manager who looked about 15 and who just nodded her head and smiled and explained while training they don't bag merchandise. You would think that would be a part of the training. Needless to say that was the last money Target ever saw from me.
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missliss78
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Feb 12 @ 8:19PM
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Wow. Amazing. Really.
It is little wonder to me that so many major companies are closing due to huge financial losses.
You ain't kidding!
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luneib
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Feb 12 @ 8:48PM
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I had to laugh when that cashier asked you if the plywood was sheet rock, oh my gosh. 
Your day sounded similar to mine, except I had ordered printer cartridges from Dell, they sent me 940's but I had ordered 920s, I was sitting here wondering, don't they hire people who know how to read?  How can you possibly mistake the 940s for the 920s, they are much larger in size, geeeez. 
I also can't believe that the cashier in Lowes told you the customer that YOU were the one who had to tell the manager about the problem. What the heck! 
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GraceUnderFire747
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Feb 13 @ 10:13PM
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Sadly, it is not just the Corporate employees that are a few bricks shy of a load.
When my oldest son started school, I received a note from his teacher. It said "All children must have physical exams within 6 months of date of entry."
Good, I thought. I've got 6 months to get the kid a physical.
A week later, the school nurse called me, totally irate.
"Why have you not gotten your child his physical?!!"
"Well, the note said that he had to have the physical within 6 months of date of entry."
"That's right! And it is BEYOND six months now!"
Now ...you have to understand. I am a software engineer. I deal in logic ALL DAY LONG.
"Within 6 months" is the time period ranging from 6 months BEFORE the date to 6 months AFTER the date.
I told her this.
She was even more pissed.
"NO! It is the 6 months BEFORE the child enters school!"
"Well, if that true, then WHY didn't it SAY THAT?"
These are the people who are teaching the children that end up working at Lowe's.
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mystery2u888
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Sep 18 @ 6:42AM
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Great Blog and opens your eyes 
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