Dear Wild Blue,
Tonight I was researching something of importance to me, and again on a perfectly clear night, my internet connection was lost. Under conditions where the clouds might be 30,000 feet thick, and a lot of violent activity, I can see loosing the connection. BUT, this has been an all too frequent occurrence of late. Some days we are without internet for a couple of hours, many we are out most of the day. It may last from a few minutes to OVER 6 HOURS AT A TIME. And this is not just an occasional situation, but every day, and it happens more than once.
I AM TIRED OF PAYING FOR SLOPPY SERVICE. You as a company are entitled to make a profit. That I don't begrudge you. What I do have issue with is that I pay and get less than I am paying for. With no reduction in my bill for the loss of service.
I have called customer support on many occasions, and seldom has the one suggestion they have had done any good. I can not count the times I have unplugged and rebooted the modem. The problem isn't with the equipment, it is with your service.
So, on November 2, I am pulling the plug on you. I have fulfilled the contract, 18 months, and will be going with Hughes. They certainly can't be any worse than you are.
Copy & paste to friend: (Click inside box; Ctrl + C to copy; Ctrl + V to paste)
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read more blogs!
Blogs by sawduster:
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| Not Geeting What you Pay fFor |
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Blaiserboy
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Oct 19 @ 6:57PM
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Is that a dial up or satellite....?
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luneib
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Oct 19 @ 7:06PM
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Sounds like a plan, if I had that service, they'd be gone. Apparently they don't seem to care about their customers, geeeez. 
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moon_watcher53
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Oct 19 @ 7:24PM
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Yep, its a shame that a person can't get their $'s worth anymore Mr. Sawduster. I hope you'll keep us updated on the Hughes dish when you get it up and going.
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teddybearr48
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Oct 19 @ 7:35PM
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I just quit Hughesnet after about 5 years. The service got steadily worse each year. Not as much with the outage as that was limited to big storms or ocassional equipment failure. But the speed was not what I was paying for. 
I had the 1 mbs service and it would get that speed early in the mornings from about 1am to 10 am but after that it dropped to less than 128 kbs for most of the day. When I frist signed on it was the higher speed most of the time but always slower in evening and during the summer when school was out. I am sure it is related to increaseing number of customers but no upgrading of their transmission equipment. But the company will never admit that when I inquired.
It was still better than dial up but fortunately I now have a dsl service available from out phone company for half the price and speed is fast all the time.
Let me know if you want any more info.
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sawduster
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Oct 19 @ 7:42PM
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i live way out in the sticks, no cable and no dsl available. sat was the only option as any dial up was long distance. when it works it is ok, but doing some research on a business i want to start and having it drop off when i need it got to me last night. i had sat for 4 hoers waiting for it to come back on line, got on and 30 minutes later was dropped.
no system is perfect, i know that. but i also know the same thing happened to me with dial-up. it isn't equipment failure, but system overload.
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missliss78
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Oct 19 @ 8:08PM
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I've heard lots of people complain about satellite internet.
Some of my family has a business up the road from where I live & they got satellite installed there. I've dropped by the office & had occasion to use it.....it's never seemed any faster or better than the dial up service I had.
Speaking of which, you ought to check frequently with your local phone company as dsl is getting more & more available. I live out in the country, too, & it became available out here thru the phone company about a year ago. We never have gotten cable, but I am quite happy with my satellite tv!
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ttomtarr
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Oct 19 @ 8:32PM
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In dealing with these companies, mention of the FCC definately gets their attention. And a call to the FCC for help gets rapid response.
You can often terminate a contract when a company is sold.
Other tactics include:
Mentioning that you are recording the conversation for training purposes.
Asking the one on the phone how he spells his name, and repeating it back letter for letter, like you are writing it down.
Mention that you post on several service quality review sites.
Asking for the name of the phone person's immediate supervisor, early in the call.
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azgirl701
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Oct 19 @ 9:10PM
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move to the city get out of the sticks 
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dizzydoll
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Oct 20 @ 9:10AM
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my ISP provider hasnt sent me a bill in more than two months, dont know how they do business but i have signal. Ive sent them an email. I suppose i will get a bill when they wake up
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