| Mar 8, 2006 @ 1:06 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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Red69Sun
Posts: 1,102
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Off-Shore ~ Out-Sourcing Jobs Any Opinions Out There?
Let’s throw this one out there…..any opinions out there about Corporate America “Out-Sourcing” and/or “Off-Shoring” our jobs and technology?
I don’t know about you, but it really pisses me off when I call a Customer Service line, stay on hold 20 minutes to “talk to a live person” and then come to find out, they don’t speak English (including American English with knowledge of slang terms) or their only solution to fix my crashed hard-drive is to “delete my cookies” when I have the “Blue Screen of Death” or can’t even turn on my computer……..UGH!!!!!!! Or how about your real estate transaction, buying a home and they are doing your loan processing, title research, appraisal reviews half-way across the world, because they have cheap labor and are in a different time zone and can quickly get it done! But at what price are you paying for that “quick turn around”……can we say lacking: competency, local knowledge, experience, etc……oh……and they are charging you the consumer the same cost as using a local, competent, experienced individual here in the U.S. The reduced costs are not “passed thru” to the consumer…….nope!
I realize they are trying to make a buck, and American jobs have become to expensive and off-shoring is cheaper for them, but come on……..we are talking Customer Service and our “Leading Edge Technology” is moving away……and we are going to be stuck here in the U.S. of A unemployed and/or “on hold” forever……..frustrated!!!!!!
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| Mar 8, 2006 @ 1:09 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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george3
Posts: 271
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you are not alone in your feelings on the issue.
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| Mar 8, 2006 @ 1:15 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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Red69Sun
Posts: 1,102
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I didn't think so!
I think more awareness that is out there on this topic, the better.
It's like that "Get Human" site....Got to love it!!! How to talk to a real person on those Customer Service calls! 
http://www.gethuman.com/
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| Mar 8, 2006 @ 1:33 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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nah12
Posts: 3,973
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Red some of the larger corps are doing some rethinking because of some of the things you pointed out. Then there are others who will always go with the cheapest route.
Guess right now it's left up to us to investigate and decide before we buy if we are willing to pay the difference in my opinion. Not necessarily the right answer but at the moment an option none the less.
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| Mar 8, 2006 @ 1:48 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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Red69Sun
Posts: 1,102
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Nah.......that was an "informed" response...Thank you!
I guess you are right....investigate who you invest in or buy from, or do business with......and how you will be "serviced" in the future.......Man......that almost sounds like dating advice!! 
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| Mar 8, 2006 @ 2:01 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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nah12
Posts: 3,973
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if it was only that easy huh Red
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| Mar 8, 2006 @ 2:51 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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spongebob777
Posts: 7,904
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Off-Shore ~ Out-Sourcing Jobs
Not no, but HELL NO
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| Mar 8, 2006 @ 3:14 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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Stevesco
Posts: 455
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A lot of companys over here, banks etc... had been opening call centers in India because its obviously a lot cheaper for them...but the big disadvantage ofcourse is that they dont understand us...and we dont understand them. This has lead to a hell of a lot of complaints. Just recently one of the big banks announced they were closing their Indian call center and returning to the UK.
These companys will learn what a big mistake they are making when consumers talk with their feet and go elsewhere.
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| Mar 8, 2006 @ 3:24 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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Red69Sun
Posts: 1,102
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There you go Steve......that's what I am talking about.......Our banks here in the U.S. have not woken up yet and smelled the coffee and realize just how displeased we are with their Customer Service cost cutting, inadequate service is! We just have to figure out how to get the message out/back to them. 
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| Mar 9, 2006 @ 12:48 AM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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stormy73
Posts: 1,181
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THANK YOU, RED69SUN!!!!
I am now officially boycotting Circuit Sh1tty... Last December I called their toll-free "customer service" number to ask them a question. I was on hold for over 30 minutes, and when the "customer service representative" came on the line.... it was a fu(king TH!! I literally yelled into the phone, "GODDAMMIT!!! Does ANYONE SPEAK FU(KING ENGLISH ANYMORE?!?!?!", and slammed the phone up. I didn't even talk to them. When I finally drove down to the Circuit Sh1tty to pick up my CD player, I asked them where the CS department is. You guessed it, BANGLADESH! I WILL not buy ANYTHING again from Circuit Sh1tty.
That closet gay John Stossel had a segment on 20/20 about a month ago, and said that outsourcing actually CREATES jobs for Americans... WHAT BULLSH1T! Naturally, he didn't elaborate.
And finally, My city has lost it's main employer - Dan River Inc. - and guess who bought it... and guess where the jobs are going? 
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| Mar 9, 2006 @ 12:28 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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RareQuestor
Posts: 2,652
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As much as it grieves me to say so, I don' t think America will really be able to compete economically in the future unless we discard benefits altogether and return to the days when all you got from an employer was a paycheck. I am not advocating disabling Social Security or anything like that, but such benefits as health care and daycare have really driven up the cost of doing business in America. It is one reason (not necessarily the most significant reason) why so many companies have relocated overseas.
I don't expect this to happen, however. Any politician that would even propose it would be crucified by the Democrats and Republicans alike.
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| Mar 9, 2006 @ 12:49 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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stormy73
Posts: 1,181
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Great point, "rarequestor"!
The "healthcare industry" has - I thnk - also played a large role in the outsourcing of america. Health Insurance companies are gouging not only individuals to the point that they that can no longer AFFORD to both LIVE and pay insurance, but they're also gouging companies who wanted to help(reward?) their employees by providing health coverage.
I'm starting to think that there really isn't any point in taking care of ones health... we won't be able to even step foot into a hospital!
....did any of that make sense? 
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| Mar 9, 2006 @ 12:52 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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stormy73
Posts: 1,181
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Just had another thought....
I wonder if these companies(Like Circuit Sh1tty) offer the employees overseas health coverage? It wouldn't surprise me.
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| Mar 9, 2006 @ 10:44 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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Heaveninawildflower
Posts: 18,605
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Well, my (originally American owned) company was bought by a foreign entity, so I guess technically they're offshoring to the U.S....
Seriously though, most of our new development has been outsourced to, you guessed it, Bangalore. The contract is standard T&M (time and materials), with no guarantees on quality...so we have gone from productivity (in house development) of about 2000 program updates per year, with about a 1% backout rate, to about 200 program updates per year, with a 60% backout rate. I have to admit that I fail to see what incentive they have to do anything quickly (since there's no penalty for not making a deadline) nor accurately (since they'll only get paid to fix it or do it over again).
Bottom line, I think the approach is not only wrong for the country, it's not really effective for the businesses doing it either. I keep feeling that it's the 'emperor's new clothes' syndrome. If they keep telling themselves they're looking good, they never have to face the naked truth that their bottom line isn't factoring in what they're really getting for their money...poor quality and less product.
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| Mar 9, 2006 @ 11:06 PM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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Wulfchyld
Posts: 459
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It's called bankrupting a nation.
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| Mar 10, 2006 @ 1:42 AM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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sirdidymus
Posts: 1,087
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the poor quality of service is not to be blamed on the quality of the workers or resources in a foreign country but rather the resources that a company decides to put into training them properly.
i don't care if the service rep is in Bangalore or Kansas City - if the proper resources are not put into training the workforce and giving them the skills they need to properly assist the customer - the service will be bad, period.
I would never hope to lose my job. I can't really say that i'd prefer to lose my job to another american as opposed to someone from another country - losing my job would suck - period - end of story. It just so happens that the resources being utilized, as a matter of circumstance, happen to be from other countries - so naturally our frustrations get vented in that direction.
I can tell you one thing, if i was in a country that maybe wasn't as plentiful as we are privileged to have here in the U.S. - you be danged skippy i wouldn't think twice about getting whatever job i could to provide for myself and my cats...err...family. I think to begrudge anyone that right is selfish and individualistic.
Basically, we live in the land of plenty and others live in a land of "marginals". We don't want to, nor feel we should have to - give up what we have to help others. It doesn't matter what we want, it's inevitable and fair and just - that at some point everyone, globally (for all we all not human beings with the same wants, needs, desires) will be more equal.
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| Mar 10, 2006 @ 7:20 AM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions?
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Greystone1
Posts: 1,677
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Basically, we live in the land of plenty and others live in a land of "marginals". We don't want to, nor feel we should have to - give up what we have to help others. It doesn't matter what we want, it's inevitable and fair and just - that at some point everyone, globally (for all we all not human beings with the same wants, needs, desires) will be more equal.
There is equality, and then there is equality. The question is how to bring others up to our level (equality), rather than lowering ourselves to their level (equality).
Most attempts at establishing equality fit in the latter category, rather than the former.
[Edited on 3/10/2006 8:23 AM]
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| Mar 13, 2006 @ 1:02 AM |
Off-Shore ~ Out-Sourcing Jobs Any Opinions? |
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Eyes_Wide_Shut
Posts: 421
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This is what capitalism is about, after all - the need for profits drives such things as outsourcing.
I was in Pittsburgh when the steel mills went down, it was the same story - that unresolvable tension between those who have to project a profitable bottom line for owners/stockholders (and almost everyone-at a minimum-has stock in their 401K these days), and those who want to protect their ability to support and improve the lifestyles of themselves and their families. It's like we want simultaneous contradictory things, sometimes.
Two great books on just this subject: Thos. Friedman's The World is Flat, and The Lexus and the Olive Tree.
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