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Tech Support Please?


Feb 6, 2007 @ 8:19 PM Tech Support Please?    
Raiynth


Posts: 461
I've exhausted my other resources, so I'm going to try here.

When I got my computer (it's a Dell with Windows XP) a few years ago, I loaded Age of Empires II and the expansion pack, The Conquerors on it. Games played fine. Much fun was had by all. But now when I try to play either of them, they look like they're starting to load, but then the CD/DVD drive stops whirring along, and eventually it tells me that the game isn't in there. Even though it is.

I've uninstalled and reinstalled, downloaded every patch, fix and upgrade I can find. I even went out and bought a brand new copy of the game, and loaded that. Still the same story. The other Microsoft based game I have (Rise of Nations) loads and plays just fine.

Does anyone have any ideas why the computer is choking on Age of Empires? Could it be that the CD/DVD drive itself is bad, even though everything else works fine on it? My fifteen year old son is ready to cry.

Any help is muchly appreciated!!!
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Feb 6, 2007 @ 8:31 PM Tech Support Please?    
lj450


Posts: 8,400
Did you totally uninstall the old version before you tried to load the new one you bought? If so, you might try running a cd cleaner through the drive....if that doesnt work, it might well be that your drive is going out.

I just replaced the cd/dvd drive on my laptop last week, and its barely two weeks old (it stopped recognizing dvd's just out of the blue)......installed the new drive and it works like a champ again.
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Feb 6, 2007 @ 8:55 PM Tech Support Please?    
Laidback742


Posts: 3,424
When it says it isn't there .... is it saying it can't find it on the CD, or the game files on your hard drive? If it happens on both an old and new CD .... perhaps it isn't the CD drive .... possibly some leftover bad/corrupt files from the previous installation that were never removed ....?

Do any other discs do this on your PC? Does the game install and play on another PC from the same CD's?

Just some thoughts ....
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Feb 6, 2007 @ 8:57 PM Tech Support Please?    
uab_5


Posts: 2,371
CD drives are cheap. A desktop DVD-RW should run you $50 or so. Compare that to the new copy of the game.

Installing a desktop CD/DVD drives is four screws to change out the rails and switching out the power, IED, and audio cables.

Five minute repair.

Try another CD on your old CD reader to be sure it's the drive.
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Feb 6, 2007 @ 9:02 PM Tech Support Please?    
T_i_m


Posts: 809
Can you Explore the Age of Empires II disk?
Is it on a CD or a DVD?
Can you play DVD movies okay?
Are you having trouble with any other disks?
Have you tried installing the latest version of DirectX?
Maybe turning Off DMA for the CD-ROM or DVD Drive might help.

Perhaps these links may be of help:

http://www.kbalertz.com/technology_401_2.aspx

http://support.microsoft.com/ph/560/en-us/?aid=3&GSA_AC_More3

http://www.google.com/search?hl=en&safe=on&q=%22Age+of+Empires+II%22+troubleshooting
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Feb 7, 2007 @ 8:33 AM Tech Support Please?    
Raiynth


Posts: 461
Thanks guys! You're awesome! Here are the answers to some of the questions/comments (to the best of my knowledge anyway!):

Did you totally uninstall the old version before you tried to load the new one you bought? If so, you might try running a cd cleaner through the drive....if that doesnt work, it might well be that your drive is going out.

I uninstalled by using the game's own uninstall option, and reinstalled the same way. Yep, I did use a cd cleaner in the drive.

When it says it isn't there .... is it saying it can't find it on the CD, or the game files on your hard drive? If it happens on both an old and new CD .... perhaps it isn't the CD drive .... possibly some leftover bad/corrupt files from the previous installation that were never removed ....?

Do any other discs do this on your PC? Does the game install and play on another PC from the same CD's?

It says it can't find the CD itself, and yes, it happens the same way with both the Age of Empire CD's and the expansion pack CD for the same game. I'm wondering about bad/corrupt files too... but wouldn't/shouldn't the uninstall and reinstall have corrected that? The only other game I have here (Rise of Nations) works just fine, and the Age of Empires CD works okay on the computer I have at work. (I have a nice boss!)

CD drives are cheap. A desktop DVD-RW should run you $50 or so. Compare that to the new copy of the game.

Heh, the game was lots cheaper, because it's old. I'm not unwilling to replace the drive, but I'd really like to be moderately sure that the drive is the problem.

Can you Explore the Age of Empires II disk? - Yes
Is it on a CD or a DVD? - Uhm... I'd guess CD. It's an older game.
Can you play DVD movies okay? - Yes.
Are you having trouble with any other disks? - No.
Have you tried installing the latest version of DirectX? - I don't think so. I'll try that. (But why would that matter when the game played fine before?)
Maybe turning Off DMA for the CD-ROM or DVD Drive might help. - huh?
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Feb 7, 2007 @ 8:57 AM Tech Support Please?    
Laidback742


Posts: 3,424
Just an outside shot .... have you ran a registry cleaner lately?

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Feb 14, 2007 @ 9:39 PM Tech Support Please?    
sdawkminn


Posts: 91
Make sure you are trying it in a Windows profile that has administrative rights.
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