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USB question


Dec 20, 2007 @ 11:29 AM USB question    
Kenn159


Posts: 2,779
I have a AMD 64 athlon computer with only 3 cards slots, one of the slots is used up a large video card with a large video card fan mounted on it, it really kinda takes up the space of 2 cards, the other card is my audio card, so this leaves no room for my modem card.

So I went out and bought a USB Modem and loaded the drivers from the cd.
All is well for a couple days then one day magically when I cranked up the computer, it couldn’t find the USB modem, so I figured out if I unplug the USB/modem cable from the computer one time, sometimes twice it then finds it and I can get on line.

Any Idea why the computer found the modem just fine the first couple days but I now I have to unplug and plug back in USB/Modem cable for it to find it again every time after I start up the computer?

I also wanted to mention that I reformatted my computer and did a win XP-SP2 fresh install of everything in a process to fix this, and the exact same thing happened again .
It found the modem on start up for the first couple day and then it couldn’t find it unless I unplugged and then plug it back in?


Any Ideas?

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Dec 20, 2007 @ 1:03 PM USB question    
chatillion


Posts: 183
we are using a 1-to-4 USB hub in the office. Sometimes it 'wiggs out' like that and cannot find devices. I unplug all the devices and put them in different locations. You could try plugging the modem into a different USB port or try deleting the USB ports in the Control Panel and refreshing your system. Windows may reset the modems address and cure the problem.

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Dec 20, 2007 @ 3:46 PM USB question    
pamdemonium


Posts: 14,546
Does this techno talk turn anyone else on?
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Dec 20, 2007 @ 7:26 PM USB question    
sealacamp


Posts: 3,154
If you are using XP as stated why would you need a modem in the first place? Plug in an expansion card that has USB ports on it and the OS already has the drivers as part of itself, viola you are done.

Personally my computer has 10 USB ports as part of it stock configuration so there is more than enough connection ports. ASUS makes a really good high end MB.

S
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Dec 20, 2007 @ 11:44 PM USB question    
Kenn159


Posts: 2,779
If you are using XP as stated why would you need a modem in the first place?

I need a modem because I have dial up.
I'm not sure what you aren't understanding.
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Dec 21, 2007 @ 9:41 AM USB question    
chatillion


Posts: 183
That's how I saw it.
3 slot motherboard, sound card and a video that occupies 2 slots.
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Dec 21, 2007 @ 1:23 PM USB question    
sealacamp


Posts: 3,154
Many computers have MB modems and don't require any additional external modem attachments. But now I see what you are saying. Still there are PCI cards available that have multiple connection types in addition to the USB ports. Can't you just move the video card to one side? Or find a PCI card with multiple interfaces including modem connections? Maybe you can find what you need here:

Cards

S
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Dec 21, 2007 @ 6:51 PM USB question    
chatillion


Posts: 183


My guess is Ken's mother board looks like the photo above. The red/orange slot is for AGP video and the card physically needs the space of 2 slots for the cooling fan & shroud similar to the photo below.



Since he already owns the USB modem, it's just some Windows tweaking needed to get the system to recognize the modem all the time.
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Dec 21, 2007 @ 10:58 PM USB question    
Kenn159


Posts: 2,779
Hi all
My mother board has one agp slot for the agp video card and 2 pci slots.
One of the pci slots is used for the audio card,but the other is really unusable becuase the fan from the agp video card is so large is covers part of that avalible pci slot.
So in a pratical since, as long as Im using this video card, it is really a 1 pci and 1 agp motherboard.

My motherboard doesn't have a built in modem, I've never owned one that did, I didn't even no they made those,although i have seen built in ethernet which you can just plug DSL right into.

To resolve my space restraint situation I bought a external USB Modem,but keep having the problem with the computer finding it.

I tried and no luck with Chatilions suggestion.
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Dec 21, 2007 @ 11:25 PM USB question    
chatillion


Posts: 183
Kenn159 said:
So I went out and bought a USB Modem and loaded the drivers from the cd.

Go to the manufacturers website and see if there is an updated driver. If not, contact their tech support and describe the problem.
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Dec 22, 2007 @ 12:55 AM USB question    
nah12


Posts: 3,973
this is a known issue that happens from time to time and is not uncommon .... you can change the drive letter under disk manager (right click my computer > manage > disk manangement) ...what happens is it conflicts with another assigned letter and becomes invisible and it doesn't respond...when you reset it or reboot, it sometimes assigns it a different letter and it will work.........there is suppose to be a hotfix for it at microsoft or you can just change the drive letter to one that you know is not being used......
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Dec 22, 2007 @ 3:03 PM USB question    
Kenn159


Posts: 2,779
this is a known issue that happens from time to time and is not uncommon .... you can change the drive letter under disk manager (right click my computer > manage > disk manangement) ...what happens is it conflicts with another assigned letter and becomes invisible and it doesn't respond...when you reset it or reboot, it sometimes assigns it a different letter and it will work.........there is suppose to be a hotfix for it at microsoft or you can just change the drive letter to one that you know is not being used.....


Hi
Maybe I'm missing something in your desciption but it is not a USB drive that cant be found by the computer, it is a USB Modem.
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Dec 22, 2007 @ 5:59 PM USB question    
chatillion


Posts: 183
All my modems were internal or on the motherboard. I know serial modems use a COM port like internal modems. I never tried a USB modem before.. does Windows assign them drive letters or do they use COM ports?

ALL USB devices online to your system should be recognized and visible in the Control Panel.
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Dec 22, 2007 @ 6:08 PM USB question    
Kenn159


Posts: 2,779
The driver install gives it a com3 number just like PCI modems do.
Seems most of my PCI modems have com 3, although i had a few that liked com 4.
Com 1 is usually a mouse so i wouldn't recommend it.
I'm not sure what com 2 is ,but modems rarely like it because something else that number I guess.

This external USB modem isn't assigned a drive letter and it isn't visible under my computer.
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Dec 22, 2007 @ 6:16 PM USB question    
Kenn159


Posts: 2,779
When you said delete USB ports under control panel.
I don't have USB ports under control panel.

I'm guessng you meant the Universal Serial Bus controllers Under device manager?
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Dec 22, 2007 @ 8:13 PM USB question    
chatillion


Posts: 183
Start > Settings > Control Panel > System > Hardware > Device Manager > Universal Serial Bus Controllers

It should be listed there. Delete it, refresh the system and see it it assigns it a different location.

I still think you should see if the manufacturer has an updated driver listed on their website.
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Dec 26, 2007 @ 7:15 PM USB question    
Kenn159


Posts: 2,779
Tried the latest driver no luck but I did do a search for USB hotfix for win xp sp-2,and it appears that this is a common problem for sp-2 according to Microsoft.
I clicked on the USB hotfix page and they have you going through a process [I guess this process is what they call the hotfix] and update driver of all USB devices under devise manager.
Only problem is , I did that and still have the prob.
I guess the only way I can get rid of it is go back to SP-1
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Dec 28, 2007 @ 8:33 PM USB question    
Kenn159


Posts: 2,779
I finally fixed the USB problem by upgrading from Internet explorer 6.0 to 7.0
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